Contact Information

CONTACTS FOR FURTHER ASSISTANCE​

Portal Helpdesk – for sign in, password & DUO​

Phone: 888-721-3094 Option 2, Option 2​

Phone: 319-295-5000 Option 2, Option 2​
 

Portal registration instructions:

https://portal.rockwellcollins.com/portal-registration-new-user- 



Subscriptions Team - Database requests & changes​
(please contact this team to add User email access for navigation databases)

Email: collinsfmssubscriptions@collins.com​

Phone: 319-295-5000 Option 3​

Database Content Technical Support​

Phone: 319-295-5000 Option 1, Option 2​

Email: collinsdatabasetech@collins.com​

Database Loading -  Avionics Technical Support​

Phone: 319-295-5000 Option 1, Option 1​

Email: avionicssupport@collins.com

Coverage Maps

If your current database does not include the desired area for an upcoming flight or you would like to update the coverage for your annual subscription, please contact the Subscriptions team at collinsfmssubscriptions@collins.com.

 

Pro Line 4 & 21 Database Regional Coverage Options
Americas Region
Database Types: Jeppesen/Lufthansa Type 3-8
America Type 3-5 Jeppesen Coverage Effective Cycle 2111

North America - Jeppesen Type 3-5
South America - Jeppesen Type 3-5
America Type 3-5 Lufthansa Coverage Effective Cycle 2111

South America - Lufthansa Type 3-5
USA Canada - Lufthansa Type 3-5
USA Latin America - Lufthansa Type 3-5
America Type 6-8 Coverage

Americas - Jeppesen and Lufthansa Type 6-8
Europe/Asia/Pacific (EAP) Region
Database Types: Jeppesen/Lufthansa Type 3-5
EAP has been divided into 2 sub-regions due to FMC memory limitations. Subscribers will receive both sub-regions listed below. Only one subregion can be loaded into the FMC. Not sold separately.

*All FMCs using Type 3 & 4 databases must use the divided EAP regions. Contact us to determine if your Type 5 FMC requires the divided EAP regions.

Europe Asia Pacific East - Jeppesen Type 3-5, LSY Type 3-5
Europe Asia Pacific West - Jeppesen Type 3-5, LSY Type 3-5
Database Types:Jeppesen/Lufthansa Type 6-8
*All FMCs using Type 6, 7 & 8 databases can hold the entire EAP region.  Contact us to determine if your Type 5 FMC can hold the entire EAP region.

Europe Asia Pacific
World Region
Database Types: Jeppesen/Lufthansa Type 3-5
The World has been divided into 5 sub-regions due to FMC memory limitations. Subscribers will receive all sub-regions listed below. Only one sub-region can be loaded into the FMC. Not sold separately.

*All FMCs using Type 3, 4 & 5 databases must use the divided World regions.  Contact us to determine if your Type 5 FMC will hold the World East and World West

World Type 3-5 Jeppesen Coverage Effective Cycle 2209

Atlantic - Jeppesen Type 3-5
North Atlantic - Jeppesen Type 3-5
Europe Asia Pacific East - Jeppesen Type 3-5
Europe Asia Pacific West - Jeppesen Type 3-5
North America - Jeppesen Type 3-5
South America - Jeppesen Type 3-5
World Type 3-5 Lufthansa Coverage Effective Cycle 2111

Atlantic - LSY Type 3-5
North Atlantic - LSY Type 3-5
Europe Asia Pacific East - LSY Type 3-5
Europe Asia Pacific West - LSY Type 3-5
South America - LSY Type 3-5
USA Canada - LSY Type 3-5
USA Latin America - LSY Type 3-5
Database Types:Jeppesen/Lufthansa Type 6
The World region has been divided into 3 sub-regions due to FMC memory limitations. Only one subregion can be loaded into the FMC. Not sold separately.

*The Type 6 FMC World is divided into three regions.

North Atlantic 
World East
World West
Database Types:Jeppesen/Lufthansa Type 7-8
All FMCs using Type 7 & 8 databases can hold the entire World region.

World
Pro Line Fusion Database Regional Coverage Options
Bombardier A220
Americas
Europe Asia Pacific
Bombardier Global 5000/6000/7500
World
Gulfstream G280
World
Embraer L450 and L500
Americas
Europe Asia Pacific
World
King Air C90; B200; B300
Africa/Asia/Australia
Americas
Europe
Europe Asia Pacific
South America
USA/Canada/Latin America
World
COMAC ARJ21
Europe Asia Pacific
World
Situational Awareness Coverage Maps
AgustaWestland Obstacle v2
OBv2 - Alaska Western Canada
OBv2 - Eastern Canada Greenland 
OBv2 - Europe, Asia and Pacific
OBv2 - Northeastern United States
OBv2 - South America
OBv2 - Western United States